Warranty and Returns

Thanks for shopping at https://gaming.m1-serverz.com.

If you are not entirely satisfied with your purchase, we’re here to help. If you wish to return a component or a system for refund, exchange, or repair, please contact us at support@m1-serverz.com.

Return for Refund

100% Risk-Free: Our full 30-day no-questions-asked money back guarantee:

You have 30 calendar days to return an item from the date you received it.

Your item just needs to have the receipt or proof of purchase. 

If you don’t like it, open a customer support request ticket to return the product within 1 to 10 days,
Once your ticket has been received, return your product within 30 days of the received date, we’ll take it back. Period. 
This does not mean you can simply use a product and return to us after 30 days of usage.

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Repairs and Exchanges

Systems we built to order are covered under a one-year limited warranty; however extended warranty coverage is available.
If the system is under warranty, and the warranty has not been voided, M1-Serverz Customs will repair the non-functioning system.

Components sold by M1-Serverz Customs are covered under a one year limited warranty.
Customers can either return the product directly to M1-Serverz Customs or, depending upon the item, return the product to the manufacturer directly. For single components, we recommend returning a non-functioning item directly to the manufacturer.
This can reduce transit time and speed up the delivery of your replacement item.
It may take 10 to 30 days from delivered date to us, while M1-Serverz Customs returns components to the manufacturer for repair or replacement.

The warranty will be void if there is evidence of damage, misuse, or modification to the system or os information by the customer.

The warranty does not extend to the following: final sale items, software, and items shipped. For warranty repairs, International customers must bear shipping costs to and from M1-Serverz Customs and any duties, taxes, or fees associated with the return.

When items returned for repair are found to be working, or when the warranty has been voided, the cost of shipping back to the customer will be charged to the customer.

Please see our Terms and Conditions for more information.